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HOW WE WORK

DOES YOUR EFFECTIVENESS AS A REGULATORY AGENCY OR COMPLIANCE MONITORING ORGANISATION HEAVILY RELY UPON THE COMPETENCE OF YOUR INVESTIGATORS?

We are one of the most reliable training center on government investigation.We work with government agencies and other regulatory bodies that expect more than a ‘standard investigation course’. Our clients expect the delivery of investigation and compliance monitoring skills to their staff which not only meet nationally accredited standards but can be effectively applied to their working environment.

Interviewing Techniques,Investigation Training
What to Expect from ICETS

ICETS delivers courses designed to integrate the legislation, policy & procedures of your own working environment with the investigation and compliance monitoring skills delivered through our courses. Through our complimentary consultancy session we take the time to get to know your organisation before we recommend a training solution.

Effectively, this speeds up the application of the investigation qualifications acquired during training to your organisations working environment. That means no lengthy periods of staff having to ‘relearn’ their roles and how their new investigation qualifications relate to their current working environment.

Why provide training to the standard of criminal investigations?

The answer to this question is simple. Your level of response to a non-compliance investigation should be dictated by the seriousness of the non-compliance and not the manner in which it was investigated.

Non-compliance matters investigated to a criminal standard have the enforcement options of:

Warning letter.
Compliance enforcement orders.
Lawful monitoring options.
Monetary fines.
Civil action or disciplinary actions.
Criminal prosecution.

Interviewing Skills,Interviewing Techniques

Lower Standards of investigation may only limit your options to sending out a warning letter (often referred to as ‘the scary letter’ amongst regulatory agencies).

A breach of legislation, no matter how minor, can be the trigger or cause of significant impact either physically or financially to the community. Your clients are more likely to comply with legislation and guidelines if they know that it is monitored and will be enforced. Multiple breaches (repeat offending) to legislation may eventually result in criminal or civil prosecution.

ICETS courses are designed to provide your investigators with the skills and knowledge to gather evidence in such a way that it withstands scrutiny at any level of compliance enforcement.

Remember improved investigation skills lead to effective enforcement.  Effective enforcement, results in increased industry compliance and public confidence in your organisation’s role.

A skilled investigator will draw on not only their experience base but the skills and knowledge of the people around them.  They can undertake any type of investigation regardless of its nature.

Our courses provide investigation qualifications and compliance monitoring skills which are transportable between any level and type of investigation.  We show investigators that they are not limited by their own experience but can complement their own skills and knowledge by accessing and drawing on other resources.

The skills obtained through our courses are designed to enable course participants to examine any breach or non compliance to legislation.  After completing our courses they will be able to;

Detect and analyse the breach or non compliance.
Identify the cause.
Manage compliance.

Identify and gather evidentiary proofs to substantiate breach.
Recommend action.
Report on investigation results.

At ICETS we understand that the loss of staff on lengthy training courses can seriously impact on your productivity.  We also understand that staff development is imperative if the drive towards increased productivity is to be maintained.

Through consultation with your organisation and our combined ‘face to face’ and ‘on line learning’ solutions, ICETS develops courses to meet your training development needs without reducing your efficiency.

Investigation Management, Investigation Training

Through our complimentary consultation process, we identify your specific training requirements and determine which component of training requires ‘face to face’ course facilitation and which area can be effectively met through on line training and assessment.

OUR COURSES ARE DEVELOPED AND DELIVERED BY CURRENT SENIOR INVESTIGATORS FROM A VARIETY OF AREAS WITHIN GOVERNMENT ENFORCEMENT AND COMPLIANCE MONITORING AGENCIES

Like any profession, investigators work in an environment of constant change.  Continued changes to legislation, technology, public expectation and work place reform mean that government investigation qualifications can become outdated.  Outdated qualifications can reduce your effectiveness.

Remember:  If a person says “we have 10 years experience in investigation skills training” they may be saying that they have been teaching outdated qualifications practices for the past 10 years.

Compliance enforcement or investigations can impact severely on those at the center of the investigation. It is imperative that any enforcement action taken is founded on the advice of a professional investigator.  ICETS course facilitators are practicing investigators within government law enforcement and regulatory agencies.

Our courses combined with the government investigation experience of course facilitators ensure that your training experience is based on current investigation practices that are continually tried and tested.

We also understand the benefits of agencies who desire to use their own in house trainers for the course delivery.  ICETS develop training partnerships with client agencies that required a course for their working environment which could be delivered by the client’s in-house trainers.

We work closely with the partnership client agencies to develop courses and delivery strategies for their own facilitators.  ICETS ensures that course facilitators have a level of currency in investigation & compliance monitoring skills to ensure training delivered is both relevant and effective.

NOW YOU HAVE A BETTER IDEA ABOUT THE RESULTS YOU CAN EXPECT BY WORKING WITH US.

 

Go to our Services and Courses page to learn about the specific services and programs we offer.
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