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SERVICES & COURSES

ICETS OFFERS A VARIETY OF INTERACTIVE COURSES (BOTH ACCREDITED AND NON-ACCREDITED) DESIGNED TO INCREASE THE COMPETENCE AND CONFIDENCE OF THOSE PERSONS INVOLVED IN STATUTORY COMPLIANCE MONITORING OR INVESTIGATION OF STATUTORY NON-COMPLIANCE.
ICETS COURSES:
Interviewing Skills,Investigation Management

Our courses provide participants with nationally recognised qualifications to meet legislative and organisational competency requirements.

ICETS has a reputation amongst Commonwealth and State regulatory agencies as going beyond the normal ‘pre-packaged’ courses and replacing them with interactivecustomised and up to date packages delivered by industry professionals.

Our packages use the Australian Government Investigation Standards (AGIS) and the Investigation Procedure Standards of state based law enforcement agencies as the bench mark for our courses. From this our industry professionals (current government investigators) value add from their expertise to produce a creative, innovative and flexible solution to your training needs.

Certificate IV in Government Investigations

Investigative Skills Workshops

The Certificate IV in Government Investigations training program provides inspectors, investigators and other authorised officers with the skills and knowledge to undertake regulatory inspections and investigations.  The course program covers understanding and application of regulatory powers, planning and conducting investigations, gathering and managing evidence, interviewing skills and reporting on investigation outcomes. The Certificate IV in Government Investigations training program allows course participants to complete accredited and nationally recognized training in a back to back training block or in incremental and more manageable training blocks.

certificate iv in government investigations,investigation qualification

Diploma of Government Investigations

Our advanced investigation management program brings together senior investigators, team leaders and managers from Commonwealth, State and Local Government agencies. Here, course participants learn the fundamental principles and skills for implementing and maintaining sound investigation management strategies. The intended outcomes of the advanced investigation management program is to developed the ability to ensure the desired outcomes of regulatory activity are achieved efficiently and effectively.

diploma of government investigation,interviewing skills

Gather information through interviews
Conversation Management & the P.E.A.C.E Model

The Introduction to Investigative Interviewing Course introduces course participants to the principles of applying conversation management techniques and the P.E.A.C.E model when conducting interviews with witnesses, suspects or clients.  Course participants will obtain a sound understanding of best practice interviewing skills and will be able to plan and undertake interviews designed to enhance the memory retrieval pathways of interviewees.  This introductory course is suitable for participants who desire to refresh core interviewing concepts and also for those who are looking to develop interviewing techniques.

diploma of government investigations, interviewing techniques

Gather information through interviews
Produce formal records of interviews
Produce factual statements

The Advanced Investigative Interviewing Course combines the studies of behavioral science and cognitive interviewing techniques to produce an effective process of drawing out relevant information from the reluctant, misleading or vague interviewee. The interviewing of people, whilst not an exact science is perhaps the most important aspect of any investigation. Circumstantial, physical and scientific evidence all have compelling probative value but, where such evidence simply does not exist, the only alternative method of establishing those facts is by the interviewing people directly or indirectly concerned in the matter as witnesses or suspects.

interviewing skills, interviewing techniques

Surviving The Regulatory Environment is a personal risk management and safety course providing skills relating to the minimisation of personal risk whilst dealing with potentially volatile subjects.  It also provides for the successful resolution of confrontational situations.  The current trend in personal risk management and safety has shown the effectiveness of avoidance strategies, situational awareness and environmental design as factors contributing to the safety of individuals where risk is inherent.

investigations management, interviewing training

MORE INFORMATION?

ICETS training solutions are created in partnership with our clients and consist of both nationally accredited and non-accredited courses.

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