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ICETS Consultancy Services

Work with ICETS to equip your agency with customised investigation manuals, compliance policies and operational procedures that translate legislation into clear, practical guidance for day-to-day regulatory work.
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Customised consultancy services for government agencies

We’ve found that government investigators often complete our training programs, only to return to their workplaces with outdated or missing guidance on how to apply what they’ve learned. That’s where our consultancy services come in.

We work directly with government agencies to develop clear, tailored documentation, including investigation manuals, compliance and enforcement policies, and standard operating procedures.

Everything is tailored to your specific legislative framework to ensure it’s practical, relevant, and ready for implementation.

We also offer smaller, bespoke training modules delivered virtually or through self-paced learning.

Whether it’s operational documents or targeted training, this service is about giving your team long-term tools, not just one-off knowledge.

Why work with ICETS?

  • Standardise your approach: We create agency-specific manuals and SOPs so everyone’s working from the same page, with consistency and clarity across investigations.
  • Apply the law with confidence: Legislation tells you what you can do. We help define how to do it within your agency’s framework.
  • Bridge the training gap: Provide staff with the tools to apply their learning through real-world, agency-relevant processes they can refer to long after the training concludes.
  • Tailor your team’s development: We design smaller, purpose-built training packages to suit your agency’s needs, goals, and structure.
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How it works:

We start by reviewing your existing documentation or, if none exists, by working directly with your legislation to build a fit-for-purpose framework.

From there, we collaborate with your team to turn the law into clear, step-by-step operational guidance tailored to your agency.

The final outcome is a practical manual, policy or SOP — a go-to reference staff can rely on whenever they need to know what to do and how to do it.
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What ICETS students say about our courses

FT

Overseas student Soloman Island Ombudsman
“This course had me learnt a lot of things from the course materials, assignments and our very knowledgeable and experience facilitator. With what I had learnt in this ICETS training, I hope that in the near future I will be a competent leader and investigator. I am so grateful for the opportunity to be enrolled in this program with ICETS. This had been tense, but a training that is worth doing. So on behalf of myself and my family, we would like to thank you.”

CB

TAFE NSW
“I really enjoyed the combination of theory and practice on line learning. I haven’t experienced it before and was pleasantly surprised.”

CLF

Queensland Public Trustee
I thoroughly enjoyed the course. Great experience Nadine was a fantastic lecturer, and her passion and knowledge of the course content really shone through. I really appreciated her professional and personable style.

MB

Clayton Utz
Nadine’s dynamic facilitation and attention to detail make her an outstanding educator, and I would strongly recommend her for future courses.

MP

Department of Home Affairs
Though there was a lot of content to cover in the nine days, the lecturer, the facilitator made it very easy and pleasant to follow, it was well communicated and explained, lots of good practical examples, lots of interaction with other students. It exceeded my expectations because of the practical approach, and real case scenarios. I have done other courses with other providers and this one was the best.

Anonymous

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The course was such an awesome experience! the participants were professional and the facilitator provided so much context to real examples that made the content easy to understand and digest. definitely the best experience doing additional study virtually.

Anonymous

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The facilitator was exceptional. She was extremely engaging and made some rather dry topics as interesting as possible. She was very approachable and easy to understand.

CD

Department of Justice WA
One of the best facilitators I’ve had throughout my many education experiences. She clearly has a true passion for helping others understand investigations, was knowledgeable and very approachable.

GL

Department of Climate Change, Energy and Environment
Due to two exceptional instructors, I learned so much and was not overwhelmed, although there was a large amount of content.

HS

Ombudsman NSW
We moved through a lot of content without compromising on quality – we had the opportunity to test our understanding in conversation and practice.

Anonymous

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The classroom experience was great, the timing of lessons was well managed, and the course-work was interesting and engaging. I didn’t feel bored or disinterested at any point, which is excellent considering it’s a virtual classroom.

Anonymous

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A fantastic facilitator! Everything was incredibly well-explained in an engaging manner. The facilitator’s personal experience adds a great layer of depth to the course delivery, with a great light-hearted energy and humour mixed in throughout.

GB

Private
Both excellent and it was great to see how aligned they were in many ways. Having the two presenters meant that there were useful insights from two very different backgrounds.

TM

Department of Attorney-General NT
Excellent, both facilitators were very knowledgeable and due to their past employment were able to draw on past experience to provide scenarios and context to course materials. I would say this has probably been the best training I have attended!

JA

NT Government
The trainers were very engaging and helpful and provided a safe space for asking questions and to speak up if you didn’t understand. Marking of assessments was super quick and the feedback given was very encouraging.

Anonymous

Department of Premier and Cabinet, First People State Relations Vic
The facilitators were a fantastic duo and really complimented each other. I really enjoyed the practical activities, working in pairs and teamwork. The classroom was calm and conducive to learning, we were happy to ask for more information if needed. Although quite intensive, the trainers and the other students did a great job of keeping the content interesting and participants engaged.

GM

Department of Premier and Cabinet, First People State Relations Vic
The facilitators were really great! They were very generous with their time and endlessly knowledgeable. Really appreciate their dedication and support.

Speak with our team

If you have questions, please book a call to discuss your unique needs and potential consulting solutions.
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