ICETS Consultancy Services

Work with ICETS to equip your agency with customised investigation manuals, compliance policies and operational procedures that translate legislation into clear, practical guidance for day-to-day regulatory work.

Customised consultancy services for government agencies

We’ve found that government investigators often complete our training programs, only to return to their workplaces with outdated or missing guidance on how to apply what they’ve learned. That’s where our consultancy services come in.

We work directly with government agencies to develop clear, tailored documentation, including investigation manuals, compliance and enforcement policies, and standard operating procedures.

Everything is tailored to your specific legislative framework to ensure it’s practical, relevant, and ready for implementation.

We also offer smaller, bespoke training modules delivered virtually or through self-paced learning.

Whether it’s operational documents or targeted training, this service is about giving your team long-term tools, not just one-off knowledge.

Why work with ICETS?

Standardise your approach: We create agency-specific manuals and SOPs so everyone’s working from the same page, with consistency and clarity across investigations.
Apply the law with confidence: Legislation tells you what you can do. We help define how to do it within your agency’s framework.
Bridge the training gap: Provide staff with the tools to apply their learning through real-world, agency-relevant processes they can refer to long after the training concludes.
Tailor your team’s development: We design smaller, purpose-built training packages to suit your agency’s needs, goals, and structure.

How it works:

We start by reviewing your existing documentation or, if none exists, by working directly with your legislation to build a fit-for-purpose framework.

From there, we collaborate with your team to turn the law into clear, step-by-step operational guidance tailored to your agency.

The final outcome is a practical manual, policy or SOP — a go-to reference staff can rely on whenever they need to know what to do and how to do it.

What ICETS students say about our courses

FT

Overseas student Soloman Island Ombudsman

“This course had me learnt a lot of things from the course materials, assignments and our very knowledgeable and experience facilitator. With what I had learnt in this ICETS training, I hope that in the near future I will be a competent leader and investigator. I am so grateful for the opportunity to be enrolled in this program with ICETS. This had been tense, but a training that is worth doing. So on behalf of myself and my family, we would like to thank you.”

CB

TAFE NSW

“I really enjoyed the combination of theory and practice on line learning. I haven’t experienced it before and was pleasantly surprised.”

CLF

Queensland Public Trustee

I thoroughly enjoyed the course. Great experience Nadine was a fantastic lecturer, and her passion and knowledge of the course content really shone through. I really appreciated her professional and personable style.

MB

Clayton Utz

Nadine’s dynamic facilitation and attention to detail make her an outstanding educator, and I would strongly recommend her for future courses.

MP

Department of Home Affairs

Though there was a lot of content to cover in the nine days, the lecturer, the facilitator made it very easy and pleasant to follow, it was well communicated and explained, lots of good practical examples, lots of interaction with other students. It exceeded my expectations because of the practical approach, and real case scenarios. I have done other courses with other providers and this one was the best.

Anonymous

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The course was such an awesome experience! the participants were professional and the facilitator provided so much context to real examples that made the content easy to understand and digest. definitely the best experience doing additional study virtually.

Anonymous

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The facilitator was exceptional. She was extremely engaging and made some rather dry topics as interesting as possible. She was very approachable and easy to understand.

CD

Department of Justice WA

One of the best facilitators I’ve had throughout my many education experiences. She clearly has a true passion for helping others understand investigations, was knowledgeable and very approachable.

GL

Department of Climate Change, Energy and Environment

Due to two exceptional instructors, I learned so much and was not overwhelmed, although there was a large amount of content.

HS

Ombudsman NSW

We moved through a lot of content without compromising on quality – we had the opportunity to test our understanding in conversation and practice.

Anonymous

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The classroom experience was great, the timing of lessons was well managed, and the course-work was interesting and engaging. I didn’t feel bored or disinterested at any point, which is excellent considering it’s a virtual classroom.

Anonymous

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A fantastic facilitator! Everything was incredibly well-explained in an engaging manner. The facilitator’s personal experience adds a great layer of depth to the course delivery, with a great light-hearted energy and humour mixed in throughout.

GB

Private

Both excellent and it was great to see how aligned they were in many ways. Having the two presenters meant that there were useful insights from two very different backgrounds.

TM

Department of Attorney-General NT

Excellent, both facilitators were very knowledgeable and due to their past employment were able to draw on past experience to provide scenarios and context to course materials. I would say this has probably been the best training I have attended!

JA

NT Government

The trainers were very engaging and helpful and provided a safe space for asking questions and to speak up if you didn’t understand. Marking of assessments was super quick and the feedback given was very encouraging.

Anonymous

Department of Premier and Cabinet, First People State Relations Vic

The facilitators were a fantastic duo and really complimented each other. I really enjoyed the practical activities, working in pairs and teamwork. The classroom was calm and conducive to learning, we were happy to ask for more information if needed. Although quite intensive, the trainers and the other students did a great job of keeping the content interesting and participants engaged.

GM

Department of Premier and Cabinet, First People State Relations Vic

The facilitators were really great! They were very generous with their time and endlessly knowledgeable. Really appreciate their dedication and support.

    
 
 
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   Donna 
 61 days ago
 
 
  Nadine’s training was fantastic, she was very personable and made the presentations fun and engaging. Nadine was very knowledgeable and loved how she could share some of her experiences. Also a great support if I needed guidance.
  
 
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   TJ 86 
 90 days ago
 
 
  Having supervised the teams that undertake government investigations, I wanted to upskill myself in the investigations techniques themselves. I was recommended ICETS by the Ombos, and I can certainly see why! Definitely worth every cent and second I spent on this course. Nadine was amazing, the skills I learned especially in Mods 8 & 9 will go beyond just investigations. I did this via distance education, and I can't highly recommend them enough. Thank you Nadine, Sharon, and Dave, this course is absolutely top tier! I wished you were based in Sydney, as I could have undertaken this course in person!
  
 
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   bill Russell 
 102 days ago
 
 
  If you are serious about developing great investigative skills, this course is a winner particularly for systematic process and case documentation. Presenters know their field and feedback is timely and supportive. Wanting to turbocharge your outcomes in investigation? Just do it!!!
  
 
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   Andrew Van Bruinessen 
 110 days ago
 
 
  The content, facilitators and information was outstanding
  
 
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   Nikki Bentley 
 117 days ago
 
 
  I cannot rate this group high enough. Absolutely amazing experience, loved the content and the facilitator was next level! Hoping to come back for the Diploma soon :)
  
 
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   Marcus Burke 
 122 days ago
 
 
  Having no experience in this topic I found the course provided by ICETS very thorough. A well designed course and the use of Comtrac for investigation practical tasks was excellent. Any support required was answered quickly by the ICETS team. A great place to learn this content.
  
 
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   Adam Shaw 
 150 days ago
 
 
  Very good course which was run at a swift manageable pace. Course facilitator was clear and concise and easily approachable if you have any questions or need something clarifying.
  
 
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   Jonathan Miller 
 151 days ago
 
 
  I recently did the Cert IV in Govt Investigations & Inquiries. Really enjoyed a highly engaging and interesting course, Dave Lewis is a great Instructor. Would Highly Recommend.
  
 
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   Benjamin Kain 
 151 days ago
 
 
  I have completed several CertIV trainings previously and ICETS was by far the best structured and facilitated course I have seen so far. I completed the Cert IV Government Investigations in the Virtual Classroom format. I was impressed by the efficiency of their aXcelerate and COMtrac software systems and the wealth of real life on the job experience that our facilitator had. For someone who is organised and time poor, this was the perfect course for completing all of the required theoretical and practical assessments within the allocated class times (plus a few extra hours I did on a Sunday). Dave was also very good at keeping things entertaining. I highly recommend this course.
  
 
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   Jessica 
 151 days ago
 
 
  A knowledgeable, helpful, friendly team who provided great feedback and encouragement.  I have successfully completed my Certificate IV with ICETS and am pleased that I chose ICETS as my training provider.  Thanks everyone, you have been terrific!
  
 
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   Alicia Kacar 
 153 days ago
 
 
  Great experience completing my Cert IV in Government Investigations with ICETS. The facilitator, Dave, was brilliant. We covered a huge amount of information in the virtual classroom, and Dave supported us through every stage. His professionalism, humour and personal anecdotes from his time in the Police force were priceless. This was my first foray into government investigations, but I feel confident and well-equipped to take the next step in my career. Thanks ICETS – and thanks Dave!
  
 
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   Sangeetha S Mani 
 191 days ago
 
 
  I just completed Cert IV in Government Investigations with ICETS and highly recommend it to anyone wanting to advance their investigative career.  The course content was incredibly well-structured and delivered to the highest professional standard. Our trainer, David Lewis was superb! He brings so much real-world experience & expertise to the table and has a great sense of humour, which kept the sessions very engaging. He really knows how to make complex material easy to understand and created such a relaxed environment where no question was too small. Great experience!
  
 
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   Pandora 
 228 days ago
 
 
  Cert IV - some aspects were challenging, but the reminder to “remember why I started this in the beginning” was exactly the positive mindset I needed.Thank you-ICETS Team for your support extend my thanks to Nadine S / Sharon B /and David L. - Kia Kaha - Joe Hau.
  
 
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   Kellie Olszewski 
 259 days ago
 
 
  This was a very informative course, facilitated brilliantly. David is knowledgeable, and skilled at imparting knowledge in a manner that suits a variety of personalities in one virtual room. I recommend the intensive course.
  
 
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   Emma-Lee Francis 
 262 days ago
 
 
  Wonderful course. I felt very supported by the trainers and was able to finish the assessments at my own pace. There were also ample resources and learning materials available to keep me on track.