Struggling with complex investigations, outdated methods, or cases that just won’t move forward? You’re not alone. Get in touch if you’d like to know more about our courses or have any other questions:
Team ICETS: A friendly, down to earth Customer Service team
Get access to ICETS’ COO, Nadine Seifert if you have executive level questions
Real conversations. No high pressure sales tactics or anything silly
Head Office Contact Details
Physical Address
Level 25, 307 Queen Street, Brisbane, QLD, 4000 AUSTRALIA
“This course had me learnt a lot of things from the course materials, assignments and our very knowledgeable and experience facilitator. With what I had learnt in this ICETS training, I hope that in the near future I will be a competent leader and investigator. I am so grateful for the opportunity to be enrolled in this program with ICETS. This had been tense, but a training that is worth doing. So on behalf of myself and my family, we would like to thank you.”
CB
TAFE NSW
“I really enjoyed the combination of theory and practice on line learning. I haven’t experienced it before and was pleasantly surprised.”
CLF
Queensland Public Trustee
I thoroughly enjoyed the course. Great experience Nadine was a fantastic lecturer, and her passion and knowledge of the course content really shone through. I really appreciated her professional and personable style.
MB
Clayton Utz
Nadine’s dynamic facilitation and attention to detail make her an outstanding educator, and I would strongly recommend her for future courses.
MP
Department of Home Affairs
Though there was a lot of content to cover in the nine days, the lecturer, the facilitator made it very easy and pleasant to follow, it was well communicated and explained, lots of good practical examples, lots of interaction with other students. It exceeded my expectations because of the practical approach, and real case scenarios. I have done other courses with other providers and this one was the best.
Anonymous
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The course was such an awesome experience! the participants were professional and the facilitator provided so much context to real examples that made the content easy to understand and digest. definitely the best experience doing additional study virtually.
Anonymous
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The facilitator was exceptional. She was extremely engaging and made some rather dry topics as interesting as possible. She was very approachable and easy to understand.
CD
Department of Justice WA
One of the best facilitators I’ve had throughout my many education experiences. She clearly has a true passion for helping others understand investigations, was knowledgeable and very approachable.
GL
Department of Climate Change, Energy and Environment
Due to two exceptional instructors, I learned so much and was not overwhelmed, although there was a large amount of content.
HS
Ombudsman NSW
We moved through a lot of content without compromising on quality – we had the opportunity to test our understanding in conversation and practice.
Anonymous
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The classroom experience was great, the timing of lessons was well managed, and the course-work was interesting and engaging. I didn’t feel bored or disinterested at any point, which is excellent considering it’s a virtual classroom.
Anonymous
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A fantastic facilitator! Everything was incredibly well-explained in an engaging manner. The facilitator’s personal experience adds a great layer of depth to the course delivery, with a great light-hearted energy and humour mixed in throughout.
GB
Private
Both excellent and it was great to see how aligned they were in many ways. Having the two presenters meant that there were useful insights from two very different backgrounds.
TM
Department of Attorney-General NT
Excellent, both facilitators were very knowledgeable and due to their past employment were able to draw on past experience to provide scenarios and context to course materials. I would say this has probably been the best training I have attended!
JA
NT Government
The trainers were very engaging and helpful and provided a safe space for asking questions and to speak up if you didn’t understand. Marking of assessments was super quick and the feedback given was very encouraging.
Anonymous
Department of Premier and Cabinet, First People State Relations Vic
The facilitators were a fantastic duo and really complimented each other. I really enjoyed the practical activities, working in pairs and teamwork. The classroom was calm and conducive to learning, we were happy to ask for more information if needed. Although quite intensive, the trainers and the other students did a great job of keeping the content interesting and participants engaged.
GM
Department of Premier and Cabinet, First People State Relations Vic
The facilitators were really great! They were very generous with their time and endlessly knowledgeable. Really appreciate their dedication and support.
