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Investigative Interviewing Workshop

ICETS delivers ethical, scenario-based training in investigative interviewing.
Designed for government agencies, this hands-on workshop builds the confidence and skills needed to conduct compliant interviews that hold up under pressure.
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The global gold standard in ethical interviewing

This practical workshop is grounded in the belief that ethical, effective interviewing helps prevent miscarriages of justice.
We train investigators to treat memory as a crime scene—ensuring interviews are forensically sound and ethically robust.
The course is built around the internationally recognised P.E.A.C.E. Framework, which combines Cognitive Interviewing and Conversation Management.
Combined with ICETS’ hands-on, real-world approach, this workshop gives your team the structure and confidence to conduct lawful, compliant interviews that hold up under scrutiny.

Learn it. Apply it. Use it.

Your team will learn to apply three proven models—Cognitive Interviewing (CI), Enhanced Cognitive Interviewing (ECI), and Conversation Management (CM)—each with a role in different interview settings.
Delivered by experienced professionals, the training is practical, current, and tailored to public sector investigations.
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The advantages of getting certified with ICETS

  • Sharpen your skills – Learn proven, ethical interviewing models used by agencies worldwide.

  • Train with experts – Delivered by globally recognised specialists with real-world experience.

  • Build confidence – Scenario-based training helps your team lead compliant, effective interviews.

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What ICETS students say about our courses

FT

Overseas student Soloman Island Ombudsman
“This course had me learnt a lot of things from the course materials, assignments and our very knowledgeable and experience facilitator, Gavin. With what I had learnt in this ICETS training, I hope that in the near future I will be a competent leader and investigator. I am so grateful for the opportunity to be enrolled in this program with ICETS. This had been tense, but a training that is worth doing. So on behalf of myself and my family, we would like to thank you.”

CB

TAFE NSW
“I really enjoyed the combination of theory and practice on line learning. I haven’t experienced it before and was pleasantly surprised.”

CLF

Queensland Public Trustee
I thoroughly enjoyed the course. Great experience Nadine was a fantastic lecturer, and her passion and knowledge of the course content really shone through. I really appreciated her professional and personable style.

MB

Clayton Utz
Nadine’s dynamic facilitation and attention to detail make her an outstanding educator, and I would strongly recommend her for future courses.

MP

Department of Home Affairs
Though there was a lot of content to cover in the nine days, the lecturer, Ronni made it very easy and pleasant to follow, it was well communicated and explained, lots of good practical examples, lots of interaction with other students. It exceeded my expectations because of the practical approach, and real case scenarios. I have done other courses with other providers and this one was the best.

Anonymous

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The course was such an awesome experience! the participants were professional and Ronnie provided so much context to real examples that made the content easy to understand and digest. definitely the best experience doing additional study virtually.

Anonymous

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Ronni was exceptional. She was extremely engaging and made some rather dry topics as interesting as possible. She was very approachable and easy to understand.

CD

Department of Justice WA
Ronnie was one of the best facilitators I’ve had throughout my many education experiences. She clearly has a true passion for helping others understand investigations, was knowledgeable and very approachable.

GL

Department of Climate Change, Energy and Environment
Due to two exceptional instructors, I learned so much and was not overwhelmed, although there was a large amount of content.

HS

Ombudsman NSW
We moved through a lot of content without compromising on quality – we had the opportunity to test our understanding in conversation and practice.

Anonymous

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The classroom experience was great, the timing of lessons was well managed, and the course-work was interesting and engaging. I didn’t feel bored or disinterested at any point, which is excellent considering it’s a virtual classroom.

Anonymous

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Ronni was a fantastic facilitator! Everything was incredibly well-explained in an engaging manner. Ronni’s personal experience adds a great layer of depth to the course delivery, with a great light-hearted energy and humour mixed in throughout.

GB

Private
Both excellent and it was great to see how aligned they were in many ways. Having the two presenters meant that there were useful insights from two very different backgrounds.

TM

Department of Attorney-General NT
Excellent, both Nadine and Ronni were very knowledgeable and due to their past employment were able to draw on past experience to provide scenarios and context to course materials. I would say this has probably been the best training I have attended!

JA

NT Government
The trainers were very engaging and helpful and provided a safe space for asking questions and to speak up if you didn’t understand. Marking of assessments was super quick and the feedback given was very encouraging.

Anonymous

Department of Premier and Cabinet, First People State Relations Vic
Nadine and Ronni were a fantastic duo and really complimented each other. I really enjoyed the practical activities, working in pairs and teamwork. The classroom was calm and conducive to learning, we were happy to ask for more information if needed. Although quite intensive, the trainers and the other students did a great job of keeping the content interesting and participants engaged.

GM

Department of Premier and Cabinet, First People State Relations Vic
Nadine and Ronnie were really great! They were very generous with their time and endlessly knowledgeable. Really appreciate their dedication and support.

Enrol now or speak with our team

Secure your place in just 5 minutes—spots are limited, so don’t miss out.
If you have questions, please book a call to discuss your training needs and find the right course.
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