Training Terms & Conditions

Privacy Policy

Under the Data Provision Requirements 2012, Investigation Compliance & Enforcement Training Systems (ICETS) is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by ICETS for statistical, regulatory and research purposes ICETS may disclose your personal information for these purposes to third parties, including:

  • Commonwealth and State or Territory government departments and authorised agencies;
  • NCVER;

Personal information disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

  • populating authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys and data linkage;
  • pre-populating RTO student enrolment forms;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • administering VET, including programme administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at

For more information about NCVER’s Privacy Policy go to  

Training Terms & Conditions

The following terms and conditions apply to Vocational Education and Training (VET) and Higher Education offerings from ICETS.

TUITION FEES – Fees must be paid on enrolment. If an approved Purchase Order is provided, an invoice will be issued by ICETS for open program enrolments and must be paid no later than 14 days following the date of the invoice. If the fees have not been paid within 14 days, an enrollment may be cancelled. An enrolled student will be notified prior to this occurring. For enrolments made by an individual (non agency or employer directed), $1450.00 is required upon enrolment, the balance is due on commencement of your face to face, combined method or virtual training course. Distance Learners are required to have the course paid in full prior to access to any learning assessments. Payment can be made via electronic funds transfer and credit cards. No materials (i.e. textbooks and course-ware) will be issued as part of program preparation until the required payments have been made.


CANCELLATIONS, REFUND POLICY, TRANSFERS TO ALTERNATE PROGRAMS – Notifications of cancellations, refunds and requests for transfers must be made in writing to more than 10 working days from program commencement. In the event of a cancellation, ICETS will refund the fees paid in full if ICETS is advised in writing of a cancellation more than 10 working days prior to the program commencement date. In the event of notification of a cancellation less than 10 working days before the program commencement date, fees paid will not be refunded or allocated to another program. ICETS cannot accept responsibility for changes to work commitments or personal circumstances within this 10 working day period.


TRANSFERS – Requests for transfers to alternate programs can be arranged if ICETS is advised in writing to more than 10 working days prior to the program commencement date and there is availability on the selected program. One transfer will be accepted without charge where ICETS has been notified in writing at least 10 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).


NON-ATTENDANCE (NO SHOW) – If a student fails to attend a program, program fees will NOT be refunded or allocated to another program.


SUBSTITUTIONS – Requests for substitutions are to be made in writing to and can be made at any time up to 10 working days before the program commencement date.


GOODS AND SERVICES TAX (GST) – Advertised prices are GST inclusive. The portion of the program or qualification fee attributable to the education component is GST free, however in accordance with GST legislation ICETS is required to charge GST on the portion of the program that relates to catering. Tax invoices that comply with GST legislation will be issued for all enrolments. The amount of GST will be separately identified on all tax invoices.


GENERAL – ICETS  reserves the right to cancel, postpone or re-schedule programs due to low enrolments or unforeseen circumstances. Where a fee refund is due to a student, such refund will be processed within 90 days. ICETS will endeavour to ensure details of upcoming courses are correct at the time of publication but may be subject to change. ICETS reserves the right to change program fees, dates, content, speakers or method of presentation at its discretion. ICETS reserves the right to video and/or audio record learning sessions for quality assurance purposes and to support students.


SPECIAL CIRCUMSTANCES – ICETS will review its refund policy in cases of special circumstances. Special circumstances include: Medical circumstances: where a student’s medical condition has changed to such an extent that he or she is unable attend, or Family/Personal circumstances: death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to attend, or evidence sufficient for a claim of special circumstances shall include (but is not limited to) the following: in respect to medical circumstances, the provision of a medical certificate from a medical practitioner. In respect to family/personal circumstances, a statutory declaration witnessed by a Justice of the Peace, and where family medical problems are cited, a copy of a medical certificate from a medical practitioner. ICETS will be satisfied that a student’s circumstances are beyond the student’s control if a situation occurs that a reasonable person would consider is not due to the person’s action or inaction, either directly or indirectly, and for which the student is not responsible. The situation must be unusual, uncommon or abnormal. Each review will be examined and determined on its merits by considering a student’s claim together with independent supporting documentation substantiating the claim.


COURSE EXTENSION APPLICATIONS – ICETS policy is all course assessments must be submitted within 12 months of the commencement of a Certificate IV in Government Investigations course. All course assessments for the Diploma of Government Investigations qualification must be submitted within 24 months of commencement. The following fees apply for students requesting an extension after their allocated time frame for course completion has expired. A three month enrolment extension may be granted for a fee of $250 to be invoiced to the student, the extension will not be granted until payment has been made and you have demonstrated a continued commitment to course completion.  If a second three month extension is requested another $250 will be invoiced to the student, and again the extension will be dependent on your commitment to training completion.  There will be no further extensions granted after this second period has expired.

ICETS reserves the right to automatically CANCEL an enrolment if no contact has been made after the 12 month course duration. (A Re-enrolment fee of $1,000 will apply to continue studies)



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