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TRAINING TERMS & CONDITIONS

The following terms and conditions apply to Vocational Education and Training (VET) and Higher Education offerings from ICETS.

TUITION FEES

Fees must be paid on enrollment.

If an approved Purchase Order is provided, an invoice will be issued by ICETS for open program enrollments and must be paid no later than 14 days following the date of the invoice. If the fees have not been paid within 14 days an enrollment may be cancelled. An enrolled student will be notified prior to this occurring.

Enrollments made within 14 days of the first attendance day will only be accepted with payment.

Payment can be made via electronic funds transfer or credit card.

Where materials (i.e. textbooks and course-ware) are issued as part of program preparation this will not occur unless the fees have been paid.

Cancellations, Refund Policy, Transfers to Alternate Programs

Notifications of cancellations, refunds and requests for transfers must be made in writing to info@icets.com.au.

More than 14 days from program commencement

In the event of a cancellation the Institute will refund the fees paid in full if ICETS is advised in writing of a cancellation more than 14 days prior to the program commencement date.

14 days or less from program commencement

In the event of notification of a cancellation 14 days or less before the program commencement date fees paid will not be refunded or allocated to another program. ICETS cannot accept responsibility for changes to work commitments or personal circumstances within this 14 day period.

Transfers

Requests for transfers to alternate programs can be arranged if ICETS is advised in writing to info@icets.com.au more than 10 working days prior to the program commencement date and there is availability on the selected program. One transfer will be accepted without charge where ICETS has been notified in writing at least 10 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).

Non-Attendance (No Show)

If a student fails to attend a program, program fees will not be refunded or allocated to another program.

Substitutions

Requests for substitutions are to be made in writing to info@icets.com.au and can be made at any time up to 2 working days before the program commencement date.

Goods and Services Tax (GST)

Advertised prices are GST inclusive. The portion of the program or qualification fee attributable to the education component is GST free, however in accordance with GST legislation ICETS is required to charge GST on the portion of the program that relates to catering. Tax invoices that comply with GST legislation will be issued for all enrollments. The amount of GST will be separately identified on all tax invoices.

General

ICETS reserves the right to cancel, postpone or re-schedule programs due to low enrollments or unforeseen circumstances. Where a fee refund is due to a student such refund will be processed within 30 days.

The information provided by ICETS was correct at the time of publication but may be subject to change. ICETS reserves the right to change program fees, dates, content, speakers or method of presentation at its discretion.

ICETS reserves the right to video and/or audio record learning sessions for quality assurance purposes and to support students.

Special Circumstances

ICETS will review its refund policy in cases of special circumstances.

Special circumstances include:

Medical circumstances: where a student’s medical condition has changed to such an extent that he or she is unable attend, or

Family/Personal circumstances: death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to attend, or

Evidence sufficient for a claim of special circumstances shall include (but is not limited to) the following:

In respect to medical circumstances, the provision of a medical certificate from a medical practitioner

In respect to family/personal circumstances, a statutory declaration witnessed by a Justice of the Peace, and where family medical problems are cited, a copy of a medical certificate from a medical practitioner

ICETS will be satisfied that a student’s circumstances are beyond the student’s control if a situation occurs that a reasonable person would consider is not due to the person’s action or inaction, either direct or indirect, and for which the student is not responsible. The situation must be unusual, uncommon or abnormal.

Each review will be examined and determined on its merits by considering a student’s claim together with independent supporting documentation substantiating the claim.

Course Extension Applications

ICETS policy is all course assessments must be submitted within 12 months of the commencement of a course. Students can apply for one extension to complete outstanding assessments. Student’s seeking an extension must apply for an extension by emailing info@icets.com.au and requesting an extension form. The completed form must be submitted back to ICETS within 30 days before the course completion date. The application will be assessed on it’s merits against criteria which will include the percentage of assessments already submitted and the number of times the student has accessed the ICETS training website.

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