How we work

Privacy Policy

Under the Data Provision Requirements 2012, Investigation Compliance & Enforcement Training Systems (ICETS) is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by ICETS for statistical, regulatory and research purposes ICETS may disclose your personal information for these purposes to third parties, including:

• Commonwealth and State or Territory government departments and authorised agencies;
• NCVER;

Personal information disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

• populating authenticated VET transcripts;
• facilitating statistics and research relating to education, including surveys and data linkage;
• pre-populating RTO student enrolment forms;
• understanding how the VET market operates, for policy, workforce planning and consumer information; and
• administering VET, including programme administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

For more information about NCVER's Privacy Policy go to https://www.ncver.edu.au/privacy.  

Training Terms & Conditions

The following terms and conditions apply to Vocational Education and Training (VET) and Higher Education offerings from ICETS.

Tuition Fees Payment Policy

Payment Upon Enrolment:

• Tuition fees must be paid in full or a deposit (if applicable) at the time of enrolment to secure a position in the program.

Employer-Generated Invoices (Purchase Order and Invoice):

• For employer-paid enrolments with an approved Purchase Order, ICETS will issue an invoice for open program enrolments. Payment for invoices is due within 30 days of the issuance date.

• Cancellation Due to Non-Payment:
• Failure to pay tuition fees within the specified period will lead to enrolment cancellation, and the allocated position will be forfeited. An email notification will be sent to the enrolled student before this action is taken.

• Individual Enrolments Payment Structure:
• For individual enrolments (non-agency or employer-directed):
• To confirm your spot in the course, a deposit of $1450.00 is required upon enrolment for individual enrolments (non-agency or employer-directed). You have a maximum time frame of 14 days to make this deposit. In the event that a course reaches full capacity during this period, we will promptly reach out to you, prompting the deposit to secure your position. Failure to submit the deposit within the allocated time will result in forfeiture of your position, and you will receive notification by email.
• Your enrolment will be considered tentative until the deposit is received.

Balance Payment:

• The remaining balance must be paid at the commencement of the face-to-face or virtual training course.

• Distance Learners Payment Requirement:
• Distance learners must have the entire course fee paid in full before accessing any learning assessments.

• Accepted Payment Methods:
• Payment can be made through electronic bank transfer and credit cards by phoning us.
• Material Issuance Condition:
• No program materials, including courseware, will be issued for program preparation until all required payments have been successfully made.

CANCELLATIONS, REFUND POLICY, TRANSFERS TO ALTERNATE PROGRAMS - 

• Notification Process:
• Any cancellations, refund requests, or transfers to alternate programs must be communicated in writing to info@icets.com.au.
• Timeframe for Refund Eligibility:
• To be eligible for a full refund, notifications of cancellations must be received more than 10 working days before the program commencement date.
• Refund Process:
• If a cancellation is advised in writing more than 10 working days prior to the program commencement date, ICETS will promptly refund the fees paid in full.
• Late Cancellations:
• Cancellations made less than 10 working days before the program commencement date will not be eligible for a refund. Fees paid for late cancellations will not be allocated to another program.
• Limitations on Responsibility:
• ICETS acknowledges that unforeseen changes to work commitments or personal circumstances may occur within the 10 working day period. However, ICETS cannot accept responsibility for such changes during this timeframe.

Note:

In exceptional circumstances, ICETS may review requests for late cancellations on a case-by-case basis. Applicants must provide compelling evidence of extraordinary circumstances for consideration.

TRANSFERS - 

Requests for transfers to alternate programs can be accommodated when ICETS is notified in writing at least 10 working days before the program commencement date, and there is availability in the chosen program. The first transfer will be accepted without charge if ICETS receives written notification at least 10 working days before the scheduled commencement date. However, all subsequent transfers will incur an administration charge of $55.00 (including GST).

NON-ATTENDANCE (NO SHOW) - If a student fails to attend a program, program fees will NOT be refunded or allocated to another program.

SUBSTITUTIONS - Requests for substitutions are to be made in writing to info@icets.com.au and can be made at any time up to 10 working days before the program commencement date.

GOODS AND SERVICES TAX (GST) - 

Advertised prices include Goods and Services Tax (GST). While the education component of the program or qualification fee is GST-free, GST is applicable to the portion associated with catering, in compliance with GST legislation. Tax invoices, aligning with GST legislation, will be provided for all enrolments, clearly specifying the amount of GST separately.

GENERAL - ICETS  

ICETS retains the right to cancel, postpone, or reschedule programs due to low enrolments or unforeseen circumstances. In instances where a fee refund is applicable, ICETS is committed to processing such refunds within a period of 90 days. While efforts are made to ensure the accuracy of course details at the time of publication, ICETS acknowledges that changes may be necessary. Therefore, ICETS reserves the right to modify program fees, dates, content, speakers, or presentation methods at its discretion. In the pursuit of quality assurance and to aid students, ICETS also retains the right to video and/or audio record learning sessions.

SPECIAL CIRCUMSTANCES AND REFUND REVIEW - 

ICETS is committed to reviewing its refund policy in instances of special circumstances. These circumstances may encompass:

• Medical Conditions: Where a student's health significantly prevents attendance.
• Family/Personal Issues: In cases of family death, severe medical problems, or unforeseen financial difficulties that make attendance unreasonable.

To substantiate a claim for special circumstances, evidence should include (but is not limited to) the following:

• Medical Circumstances: A medical certificate from a qualified practitioner.
• Family/Personal Circumstances: A statutory declaration witnessed by a Justice of the Peace. In cases involving family medical problems, a medical certificate from a qualified practitioner.

ICETS will consider a student's circumstances as beyond their control if a situation arises that a reasonable person would deem unrelated to the individual's actions or inactions, directly or indirectly, for which the student is not responsible. This situation must be unusual, uncommon, or abnormal. Each review will be carefully examined, with a decision based on the merits of the student's claim, supported by independent documentation.

COURSE EXTENSION APPLICATIONS -

Students seeking an extension beyond the stipulated completion timeframe are subject to the following conditions:

• A three-month enrolment extension may be granted upon payment of a $250 fee. This extension will only be approved after payment, coupled with a demonstration of your continued commitment to course completion.
• Should a second three-month extension be sought, an additional $250 fee will apply. Approval for this extension is contingent on your sustained commitment to training completion.
• No further extensions will be granted after this second three-month period has expired.
• All applications for extension must be received at least 30 days before the course expiration date.

Enrolment Cancellation:

ICETS reserves the right to automatically CANCEL an enrolment if no contact has been made after the 12-month or the 24 month course duration or an application for extension has not been submitted meeting the conditions. In such cases, Re-enrolment fees are; 

Certificate IV in Government Investigations

• To re-attend a face-to-face in-person course program

$2,000.00 per student

• To re-attend a virtual classroom course program

$1,500 per student

• To re-enrol in the distance learning program

$1,000.00 per student

Diploma of Government Investigations

• To re-enrol in the distance learning program

$1,500.00 per student